Kenya Power and Lighting Company (KPLC) has launched a new mobile application called My Power, marking an update to how customers manage electricity tokens and related services. The launch comes just weeks after public concerns were raised about the previous KPLC app being outdated and limited in what it could do for users.
According to the report, the new My Power app appears to address many of the shortcomings of the older platform. The author states that they tested the application after its release and found it to be a significant improvement. Rather than being a static replacement, the new app is positioned as a more functional and user-friendly tool for prepaid electricity customers.
One of the key features highlighted is the ability to view a user’s latest token purchases directly within the app. This capability is important because it helps customers stay up to date with their transactions without relying on external confirmations or searching through older records. By centralizing recent purchases, the app makes it easier for users to check what they bought, when they bought it, and to confirm that token activity is correctly reflected in their account.
The report also emphasizes that customers can track their monthly electricity-related activity. While the exact format and depth of monthly reporting are not fully detailed, the inclusion of monthly tracking suggests that the app provides some level of structured monitoring rather than only immediate, short-term actions. This can be useful for household budgeting and for identifying spending patterns over time, especially for prepaid customers who pay for electricity in increments.
Overall, the news story frames the My Power launch as a practical enhancement to everyday customer experience. The tone suggests that KPLC responded to earlier feedback about the limitations of the former app. The earlier concerns were reportedly about both the technology and the functionality, implying that users felt the existing tool did not meet modern expectations or provided an incomplete range of services.
In the new update, the author’s testing indicates that the user journey has improved, with the app offering features that make it simpler to manage electricity token purchases and monitor usage trends at least on a monthly basis. This kind of improvement can reduce friction for customers and lower the risk of confusion when tokens are bought, applied, or recorded.
The report is also notable for being time-sensitive: it presents the app launch as something that happened quietly, without a long delay between raising concerns and the eventual rollout of a better solution. That sequence suggests KPLC may have taken feedback seriously or accelerated development and deployment in response to customer complaints.
From a customer perspective, an app that includes transaction visibility and monthly tracking can address common questions users have after purchasing tokens, such as whether their purchases reflect correctly in their account and how their consumption may be trending. The story implies that the My Power app supports these needs more effectively than the previous version.
The mention of testing is important to the narrative because it signals that the assessment is not purely based on announcements or promotional claims. The author claims firsthand experience with the app’s interface and features, concluding that it is a significant improvement. That supports the credibility of the message for readers who may be deciding whether to switch from the old app to the new one.
While the excerpt focuses primarily on token purchases and monthly tracking, the overarching message is clear: KPLC has updated its digital customer platform with My Power, and early testing indicates tangible benefits. Customers who previously relied on an outdated app may now have a more reliable and informative tool to manage prepaid electricity.
In summary, the core news is the launch of KPLC’s My Power application in Kenya, an upgrade introduced shortly after complaints about the old app’s limited capabilities. The story claims the new app improves the user experience by letting customers see their latest token purchases and track monthly activity, among other enhancements discovered through testing. The report concludes that the changes represent a meaningful upgrade for KPLC’s customers. Source: Sholla Ard
Sholla Ard 🇰🇪: Breaking: KPLC has quietly launched a new app called My Power, weeks after we raised concerns here about how outdated and limited the old app was. Having tested it, I must admit it is a significant improvement. You can now see your latest token purchases, track your monthly. #breaking
— @sholard_mancity May 1, 2026
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