Air India Caterer Apologizes for Sharp Object in Passenger’s Food

By Trend News Line 2024-06-18 08:14:00.

Apology and Commitment to Food Safety

TajSATS Air Catering Limited issued an apology for the distressing incident involving a metal blade found in a passenger’s meal on an Air India flight bound for the US. The inflight caterer emphasized their commitment to upholding the highest standards of food safety. A spokesperson for TajSATS stated that they have implemented enhanced processes for comprehensive inspection and preventive maintenance of all production equipment to ensure such incidents do not occur again.

Passenger’s Shocking Discovery

Mathures Paul, a passenger on Air India Flight 175 from Bengaluru to San Francisco, made a shocking discovery when he found a blade-like metal object in the fig chaat served by Air India’s in-flight food service. Paul shared his ordeal on social media, posting a picture of the contaminated meal and expressing his concern over the potentially hazardous situation. He expressed relief that no harm was done but criticized Air India for the lapse in food safety protocols.

Air India’s Response and Investigation

Air India publicly acknowledged the foreign object found in the passenger’s meal and launched an investigation into the incident. The airline identified the metal piece as originating from the vegetable processing machine used at the catering partner’s facilities. A spokesperson for Air India assured passengers that measures are being implemented to prevent any recurrence, including more frequent checks of the processing equipment, especially after chopping hard vegetables.

Passenger’s Dissatisfaction and Response

Mathures Paul voiced his disappointment with Air India’s initial response to the incident, highlighting the potential danger posed by the metal object in his meal. He expressed frustration over the delayed public acknowledgment and sought accountability from the airline for the distressing experience. Despite Air India’s offer of a business class trip as compensation, Paul viewed it as a bribe and declined the gesture, emphasizing the need for genuine accountability and improved food safety measures.

Previous Incidents and Passenger Feedback

The incident involving the metal blade in a passenger’s meal is not the first food safety concern raised against Air India. In January, a passenger on a flight from Calicut to Mumbai received the wrong meal, sparking dissatisfaction with the airline’s catering services. Another passenger on a New Delhi-Newark flight reported uncooked food and dirty seats, describing the journey as a nightmare. These incidents highlight the importance of maintaining rigorous food safety standards and addressing customer feedback promptly and effectively..

sharp object passenger food
caterer apologises object found passenger food.