By Trend News Line 2024-06-17 09:14:00.
Passenger Finds Metal Blade in Air India Meal
A recent flight on Air India from Bengaluru to San Francisco took a terrifying turn for one passenger, Mathures Paul, when he discovered a metal blade in his in-flight meal. The incident occurred on flight AI 175 on June 9, leaving Mathures shocked and appalled by the unexpected discovery.
Discovery of Foreign Object
During his meal on the plane, Mathures Paul bit into a roasted sweet potato and fig chaat only to find a metal object resembling a blade hidden within the food. It was only after chewing the food for a few seconds that he noticed the foreign object, fortunately without causing any harm. In a post shared online, Mathures expressed his disbelief at the incident, highlighting the potential danger posed by the metal piece.
Air India’s Response
Following the alarming discovery, Air India swiftly launched an investigation into the matter. Rajesh Dogra, the Chief Customer Experience Officer, confirmed the presence of the foreign object in Mathures’ meal and traced it back to the vegetable processing machine used by their catering partner. Dogra assured passengers that measures had been put in place to prevent any recurrence, including more frequent checks of the processing equipment.
Passenger’s Reaction
Mathures Paul took to social media to share his experience, expressing his shock and concern over the incident. He criticised Air India’s catering service for the lapse in quality control and emphasised the importance of ensuring the safety of passengers’ meals. Despite escaping unscathed from the incident, Mathures highlighted the impact it had on his perception of Air India’s services.
Ensuring Passenger Safety
Air India’s commitment to passenger safety and satisfaction is paramount, and incidents like these serve as a reminder of the importance of stringent quality checks in the food preparation process. By identifying the source of the foreign object and implementing preventative measures, the airline aims to prevent similar incidents in the future and uphold its reputation for reliable service.
Conclusion
The discovery of a metal blade in an in-flight meal serves as a stark reminder of the potential risks associated with food preparation and service. Air India’s swift response and commitment to addressing the issue demonstrate their dedication to passenger safety and satisfaction. As travellers continue to rely on airlines for their transportation needs, ensuring the highest standards of quality control remains essential in providing a safe and enjoyable flying experience..
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