By Trend News Line 2024-06-17 08:53:30.
Passenger Finds Sharp Metal Blade in Air India Meal
An Air India passenger recently had a harrowing experience when he discovered a sharp metal blade in the meal provided to him during a flight. The Tata-owned airline, in response to the incident, has confirmed the presence of the foreign object in the meal.
Air India’s Response
Addressing the controversy surrounding the metal blade found in the meal, Air India’s Chief Customer Experience Officer, Rajesh Dogra, explained that the object originated from a vegetable processing machine used to cut raw vegetables. To prevent similar incidents in the future, the airline has increased the frequency of inspections of the processor, especially after chopping hard vegetables.
Statement from Air India
Air India released a statement confirming the presence of a foreign object in a guest’s meal on one of their flights. After conducting an investigation, it was determined that the object came from the vegetable processing machine at the catering partner’s facilities. The airline has collaborated with the catering partner to implement stricter measures to avoid any recurrence, including more frequent checks of the processor, particularly after chopping hard vegetables.
The incident has raised concerns about food safety and quality control measures in the airline industry. Passengers rely on airlines to provide safe and hygienic meals during flights, and incidents like this highlight the importance of stringent checks and procedures in place to ensure the well-being of passengers.
Ensuring Passenger Safety
Air India has assured passengers that they are taking proactive steps to enhance food safety protocols and prevent similar incidents from happening in the future. The airline is committed to upholding the highest standards of quality and safety in all aspects of their operations, including catering services.
Passenger Feedback
The passenger who found the metal blade in his meal has expressed shock and disbelief at the incident. He has called for greater transparency and accountability from airlines and their catering partners to ensure incidents like this are not repeated. The passenger’s experience serves as a reminder of the importance of vigilance and diligence in ensuring the safety and well-being of airline passengers.
In conclusion, the incident involving the metal blade in an Air India meal highlights the need for airlines to maintain strict quality control measures and conduct regular inspections of their catering facilities. Passengers should feel confident that the food provided to them during flights is safe and free from any foreign objects. Air India’s prompt response to the incident and commitment to improving food safety standards is a positive step towards ensuring passenger safety and satisfaction..
Air India passenger finds metal blade in meal
Air India passenger shares photo of metal blade in meal.