By Trend News Line 2024-06-17 11:23:37.
Air India Passenger Finds Foreign Object in Food
A week after a shocking incident involving an Air India passenger discovering a blade-like metal piece in his food on a Bangalore-San Francisco flight, the airline has confirmed the presence of a “foreign object” in the meal. The object was traced back to the vegetable processing machine used at the facilities of its catering partner, according to a statement released by Air India.
Air India Acknowledges the Incident
In a public statement, Air India’s Chief Customer Experience Officer, Rajesh Dogra, acknowledged the presence of the foreign object in the meal served to the passenger. The airline revealed that the metal piece originated from the vegetable processing machine used by its catering partner, leading to an immediate investigation into the matter.
Passenger’s Account of the Incident
The passenger, identified as Mathures Paul, a journalist, took to social media to recount the unsettling experience. Paul described how he discovered the metal piece resembling a blade while consuming the roasted sweet potato and fig chaat served on the flight. Despite the alarming discovery, Paul expressed gratitude that no harm was caused by the foreign object in the food.
Response and Apology from Air India
Following the incident, Air India took swift action to address the issue and prevent any recurrence. The airline collaborated with its catering partner to implement stricter measures, including more frequent inspections of the processing equipment, particularly after handling hard vegetables. Dogra extended a sincere apology to the affected passenger and affirmed that Air India values customer safety and satisfaction.
Previous Incidents Involving Air India
This is not the first time Air India has faced scrutiny over its food services on long-haul flights. Just days before this incident, a business-class passenger on the airline’s New Delhi-Newark flight raised concerns about being served “uncooked” food and encountering dirty seats during the journey. The passenger described the experience as nothing short of a nightmare, highlighting the importance of maintaining high standards in inflight services.
Continued Commitment to Passenger Safety
Air India has reassured passengers of its commitment to upholding safety and quality standards in all aspects of its operations. The airline remains dedicated to providing a seamless and enjoyable travel experience for its customers, prioritizing their well-being and comfort above all else.
By addressing the recent challenges and taking proactive measures to enhance food safety protocols, Air India aims to regain trust and confidence among travellers. As the airline continues to evolve and adapt to changing circumstances, passengers can expect improved services and heightened attention to detail in ensuring a pleasant journey aboard Air India flights..
Air India Bangalore-San Francisco flight incident blade-like metal Air India passenger food Mathures Paul.