By Trend News Line 2024-06-17 09:08:35.
Air India Passenger Discovers Metal Blade in In-Flight Meal
In a recent shocking revelation, an Air India passenger found a metal blade in their in-flight meal. The incident, which occurred on flight no 175 from Bengaluru to Bangkok, has raised serious concerns about the safety and quality of the airline’s food service.
Acknowledgement and Investigation by Air India
After the passenger discovered the foreign object in their meal, Air India’s Chief Customer Experience Officer, Rajesh Dogra, confirmed the incident. He stated that the metal blade was traced back to the vegetable processing machine used by their catering partner. Dogra reassured passengers that they are working with the catering partner to implement stronger measures to prevent such incidents in the future.
Passenger’s Experience and Response
The passenger, identified as Mathures Paul, described the harrowing experience of finding the metal blade in his fig chaat. He took to social media to express his shock and disappointment, highlighting the potential dangers of such incidents, especially if the object had been ingested by a child. Paul’s post gained traction online, sparking outrage among other passengers and the general public.
Compensation Offer and Rejection
In an attempt to rectify the situation, Air India reportedly offered Paul a free business class trip to anywhere in the world as compensation. However, Paul rejected the offer, referring to it as a bribe. Despite this, Air India has not addressed Paul’s claim publicly, leaving the issue unresolved.
Public Concern and Airline Accountability
The discovery of a metal blade in an in-flight meal has raised questions about the overall safety and quality standards of Air India’s catering services. Passengers are rightfully concerned about the potential risks associated with consuming airline food, and demand greater accountability from the airline in ensuring the safety of their meals.
Future Measures and Assurance
In light of this incident, Air India has pledged to enhance their monitoring and inspection procedures in collaboration with their catering partner. The airline aims to prevent similar occurrences in the future by implementing stricter checks on the food processing equipment. Passengers can expect increased vigilance and scrutiny in the preparation and serving of meals on Air India flights.
As the investigation into the metal blade incident continues, passengers are advised to remain vigilant and report any abnormalities or concerns regarding their in-flight meals. Air India has assured the public that they are committed to upholding the highest standards of safety and quality in their food service, and will take all necessary steps to prevent such incidents from happening again..
“metal blade in on-flight meal”
“prevent any recurrence”.